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The Customer Respect Group is an international research and
consulting firm that uses its Customer Respect Index (CRI™) to help
companies improve their treatment of customers online. It provides leadership in
the objective and scientific measurement of a customer's online experience. Many
of the largest U.S. companies have already adopted the CRI methodology to
improve online customer satisfaction and loyalty. The Customer Respect Group is
headquartered in metropolitan Boston. For additional information, visit
www.customerrespect.com, call 978-380-6128 or e-mail info@customerrespect.com.
- editor's comments:- in
2003
StorageSearch.com published a press release from the Customer Respect Group
which looked at the web sites of the top 1,000 computer vendors - and rated
HP #1.
From time to
time the company publishes reports analyzing how high tech companies treat
online customers looking for support. The most recent example I could find was
for 2008.
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