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Customer Respect Group

The Customer Respect Group is an international research and consulting firm that uses its Customer Respect Index (CRI™) to help companies improve their treatment of customers online. It provides leadership in the objective and scientific measurement of a customer's online experience. Many of the largest U.S. companies have already adopted the CRI methodology to improve online customer satisfaction and loyalty. The Customer Respect Group is headquartered in metropolitan Boston. For additional information, visit, call 978-380-6128 or e-mail

  • editor's comments:- in 2003 published a press release from the Customer Respect Group which looked at the web sites of the top 1,000 computer vendors - and rated HP #1.

    From time to time the company publishes reports analyzing how high tech companies treat online customers looking for support. The most recent example I could find was for 2008.
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